Skyline

Article 1

Service of the information society available on the Internet platform https://saruna.rs/ (hereinafter: the Internet platform) is owned and managed by the service provider of the company SARUNA SKYLINE SYSTEM LTD BELGRADE – SAVSKI VENAC, with headquarters in Belgrade (Savski Venac), Kneza Miloša street no. 90a, Company ID: 21530999, TAX ID: 111735675 (hereinafter: Saruna or “we” “our” “us” “ours” “our” “ours” “ours” and all other personal and possessive pronouns that refer to Saruna ). By visiting our internet platform and accessing the information, resources, services that we provide, you (hereinafter: consumers or “you” “your” and all others personal and possessive pronouns referring to consumers) understand and agree to be bound by the following terms and conditions as set out below, together with the terms and conditions set out in our Privacy Policy (for more information see the Privacy Policy section) and Code of Conduct available at merchant’s point of sale.

Every consumer is required to get acquainted with the Code of Conduct before using services purchased online via the Internet platform.

All terms used in these Terms and Conditions/Terms and Conditions shall have the following meanings:

Definitions and legal references

when determining the conditions and manner of providing information society services(ecommerce platform hosting, duty to inform(disclose information to ) consumers, commercial messages, rules regarding the conclusion of contracts in electronic form, the responsibility of information society e-commerce hosting platform service providers, all terms are interpreted in accordance with the provisions of the Electronic Commerce Law (“Official Gazette RS”, No. 41/2009, 95/2013 and 52/2019) (hereinafter: Electronic Commerce Law),

when determining the conditions and manner of conducting trade, all terms are interpreted in accordance with the provisions of the Trade Act (“Official Gazette of RS”, No. 52/2019) (hereinafter: Trade Act),

when determining the rights and obligations of consumers, mechanisms of protecting consumer rights, informing and enhancing consumer knowledge about their rights and instruments of protecting rights and other issues of importance for the position/status and protection of consumers, all expressions are interpreted in accordance with the provisions of the Consumer Protection Law (“Official Gazette of RS”, No. 88/2021) (hereinafter: Consumer Protection Law).

For everything that is not determined by these Terms and Conditions, the provisions of the Electronic Commerce Law, the Trade Act and the Consumer Protection Law will be applied. If any part of these Terms and Conditions is declared invalid, the corresponding provisions of the Electronic Commerce Law, the Trade Act, the Consumer Protection Law and the Law of contract and tort will apply to it and this will not affect the other parts of the Terms and Conditions if they can achieve the purpose for which the contract between the consumer and the trader was concluded.

By selecting the option on the Internet platform “Add to cart” and selecting the option “proceed to checkout“, by providing the required information/data, namely first and last name, company name (optional), country/region, street and house number, city, district (optional), postal code, telephone, e-mail address, order notes (optional) and by positively confirming your choice by selecting the “order” option, you unconditionally accept and agree to the Terms and Conditions (hereinafter referred to as “Terms and Conditions”) and the Privacy Policy. These Terms and Conditions supersede all prior oral and written terms and conditions (if any) communicated to you in connection with your use of our Internet platform.

To clear any doubt, the Internet platform shall be considered any technical solution in the form of specific software and hardware that enables access to the Internet platform’s access point, regardless of whether the access point is accessed from a computer, mobile phone or other electronic communication device.

Table of content of Terms and Conditions of the Internet platform:

  • DEFINITIONS AND LEGAL REFERENCES
  • SERVICE DESCRIPTION,
  • CONTRACTUAL RELATIONSHIP,
  • HOW TO USE THE INTERNET PLATFORM,
  • RIGHTS AND RESPONSIBILITIES OF SARUNA,
  • COPYRIGHT,
  • LIMITATION OF LIABILITY,
  • USER CONTENT,
  • RIGHTS AND RESPONSIBILITIES OF CONSUMERS AND VISITORS,
  • ADVERTISING,
  • SPECIAL OFFERS AND DISCOUNTS,
  • METHOD OF EXPRESSING THE FEE,
  • METHOD OF PAYMENT,
  • COMPLAINT,
  • WITHDRAWAL FROM THE CONTRACT,
  • REFUND,
  • PROTECTION OF PRIVACY,
  • PROTECTION OF CONFIDENTIAL TRANSACTION DATA,
  • PEACEFUL DISPUTES RESOLUTION,
  • TRANSITIONAL AND FINAL PROVISIONS.

Certain terms in these Terms and Conditions have the following meanings:

“Saruna” – business company SARUNA SKYLINE SYSTEM LTD BELGRADE – SAVSKI VENAC or SARUNA SKYLINE SYSTEM DOO;

“internet platform” or “electronic platform” – is a means through which a person or entity who has the capacity of an information society /e-commerce platform/technologies service provider renders a connection service to parties who trade electronically. The person/entity who manages the electronic platform can also sell their own goods/services through that platform. An Internet platform is also any technical solution in the form of specific software and hardware that enables access to the Internet platform connection access point, regardless of whether the connection access point is accessed from a computer, mobile phone or other device for electronic communication, the term “Internet platform” and “electronic platform” may be used interchangeably in these Terms and Conditions and shall have the same meaning as set forth in this paragraph;

“merchant” – a legal entity, entrepreneur or natural person who acts in the market as part of his/her business activity or for other commercial purposes, including other persons who operate in their name or on their account;

“seller” – trader in the sense of the provisions governing consumer protection in the exercise of rights from the sales contract and consumer protection in the exercise of rights from the service contract, trader with whom the consumer concluded a contract for the sale of goods or the provision of services;

“consumer” – a natural person who buys goods or services to meet personal or household needs;

“consumer user” – a natural person who buys services through the Internet platform and has the status of a consumer in the sense of the previous paragraph. Any reference to the consumer in these Terms and Conditions shall be considered a reference to the consumer user who uses internet platform to purchase services;

“visitor” – a natural person who accesses the Internet platform’s connection access point without purchasing services.

“online store” – a store on the internet through which the merchant offers goods/services;

“free service” – the content of the Internet platform of an informative nature, which can be accessed without purchasing services;

“service for a fee” – the content of the internet platform that determines services with the obligation to pay a fee/price for using such a service;

“sales contract” – any contract by which the seller transfers or undertakes to transfer the ownership of the goods to the consumer, and the consumer pays or undertakes to pay the price, including the contract which has as its object both the sale of goods and the provision of services;

“contract for the provision of services” – any contract, which is not a sales contract, in accordance with which the seller provides or undertakes to provide a service to the consumer, and the consumer pays or undertakes to pay the price for the service;

“distance contract” – a contract concluded between a trader and a consumer within the framework of organised sales or the provision of services at a distance without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of communication at a distance until the moment the contract is concluded, including the moment of conclusion itself;

; “information society service” – a service that is as a general rule provided remotely, for a fee via electronic equipment for data processing and storage, at the prompt of the service user, particularly the online shopping, offering data and online advertising, electronic search engines, as well as enabling the search for data and services transmitted over the electronic network, providing access to the network or storing consumer’s’ data ;

“information society service provider” – a legal or natural person registered to perform a specific scope of business activities in accordance with the law;

“goods” – a product of human labour in tangible or intangible form intended for sale on the market;

– “a sales facility (point of sale)” – an object consisting of a solid physical, functional and technically and technologically unique space, a construction of temporary or permanent nature adequately equipped in a prescribed manner and purposed for conduct of trade;

“contract in electronic form” – contract concluded through the use of electronic means;

“commercial message” – any form of communication aimed at promoting goods, services or the business reputation of a legal or natural person performing a registered business activity.

SERVICE DESCRIPTION

Article 2

Via the Internet platform Saruna provides free services (hereafter free services) and services for a fee (service for a fee).

Free services are closely described in Terms and Conditions under the section titled, ”How to use the Internet platform”. Services for a fee is closely described in Terms and Conditions under the section titled “Contractual Relations” and “How to use Internet Platform”.

In addition to the above-mentioned rights, duties and responsibilities of visitors and consumers/users of the Internet platform, rights obligations and responsibilities determined in other sections of the Terms and Conditions also apply to visitors and consumers/users depending on the legal status of the visitors and consumers of the Internet platform.

Services for a fee will always be clearly distinguished from free services and be marked by the term “Price, fee, or similar”. These Terms and Conditions apply to all services depending on the type of service and the type of consumers or visitors.

Services for a fee are:

  1. Use of swimming pools,

  2. Swimming school services,

  3. Use of Jacuzzi,

  4. Use of Sauna,

  5. Use of Salt room,

  6. Use of Tepidarium,

  7. Use of Gym,

  8. Individual and Group training sessions,

  9. Massages,

  10. Body and facial treatments.

Services for a fee are listed separately from the free services and feature service description, a price list used for such services, way of fulfilling duties of Saruna and the consumer who uses such services and the way/mode of paying for fee or the price for such services.

Services for a fee of the merchant/seller are the services offered by traders to consumers.

CONTRACTUAL RELATIONSHIP

Article 3

When using the services for a fee on the Internet platform, a distance contract for the provision of the selected services available according to the Price List Skyline-Saruna-Price list is concluded between Saruna (merchant/seller) and a natural or legal person (consumer) who is ordering such services.

Notwithstanding the above, the service that is the subject of the distance contract in electronic form for the provision of services is always performed at the /merchants/seller’s sales facilities – point of sale.

Merchant’s/seller’s services are available to the consumer at the time of selecting one or more services presented in the Price List Skyline-Sauna-Price List. By accepting the offer by means of selecting one or more services of the merchant/seller the consumer enters in to the remote electronic contract for providing services with the following essential elements:

Parties to the Contract: Saruna and the consumer who accepts the offer for the provision of the specific service indicated in the Price List Skyline-Sauna-Price List by selecting the option ”place an order”,

Time of conclusion of the contract: By accepting the offer and reserving the funds by selecting a particular technical feature for the acceptance of the offer and the payment for the service,

Subject matter of the contract: a service selected according to the Price List Skyline-Sauna-Price List in the way and the quantity indicated in the commercial message for the selected service on the Internet platform,

Fee or the price: Amount of compensation and/or price determined for the selected service according to the Price List Skyline-Sauna-Price List,

Duration of the validity of the contract: from the acceptance of the offer and setting the funds for the payment of the service aside until the time of conducting/performing the service by the merchant/seller.

Rights and responsibilities of the consumer: determined by this Terms and Conditions.

Service that is the subject of the contract is being provided at the merchant’s/seler’s sale premises point of sale at presenting the purchase receipt for the service containing the essential elements determined in the above paragraph or presenting the personal identification document confirming the status of the consumer. If the consumer is not able to present the receipt for the purchase of the service or the receipt of the conducted purchase, merchant/seller is under no obligation to perform the service that is the subject of the contract.

Receipt for the purchased service from the previous paragraph is delivered to the e-mail address consumer has indicated at the time of the purchase of the service.

HOW TO USE THE INTERNET PLATFORM

Article 4

The Internet platform consists of sections of informative content and the sections of the services for a fee.

While free services are available for use in accordance with the technical specifications of the visitors’ devices, services for a fee are always being labelled with the price tag of the fee/price according to the the Price List Skyline-Sauna, service description and it is only available to the consumer who has purchased the service of the merchant/seller by selecting the “place order” option.

To clear any doubt, the consumer is not the visitor of the internet platform who is not purchasing services of the merchant/seller but uses the internet platform solely for getting the information.

Visitors are not considered consumers, therefore do not enter into a contractual relationship with Saruna, therefore the portions of the Terms and Conditions related to consumers do not have legal implications to visitors.

Services with a fee are labelled with the price/fee tag according to the Price List Skyline-Sauna. And the service description may only be used when the consumer selects the option ‘place order’.

Any previous selection of the internet platform’s option by the consumer during the service purchase not concluded with the selecting the “place order” option will qualify such consumer only as a visitor of the internet platform.

Service purchase process

To conclude the purchase of services on offer at the Internet platform https://saruna.rs/ the following steps need to be performed:

1.select the wanted product from the Price List Skyline-Sauna-Price List,

2. select the product option before adding to the cart in case such selection is required,

3. select the quantity of the product,

4.select ‘add to cart’,

5. review the ‘cart’ and select option ‘proceed to checkout”,

6. enter required information (payment details) and additional information(optional),

7. Method of payment,

8. Accept Terms and Conditions, Privacy Policy and confirm reading of the Notice of processing of personal data,

9. Select ‘place order”.

Any reference to ‘product’ in this article is to be understood as the reference to the service provided by the merchant/seller on the internet platform.

Upon inserting the requested information and selecting the ‘place order’ option the consumer enters in to the contract for provision of services in electronic form on distance (remote electronic service providing contract) in accordance with the article 3 paragraph 3 of these Terms and Conditions (for more information refer to section Contractual Relations).

Each consumer is responsible for the entire entered/provided/furnished content at the time of purchasing the services and by accepting these Terms and Conditions confirms legal capacity and the necessary natural persons attributes to enter into the contractual relationship with the merchant/seller.

RIGHTS AND RESPONSIBILITIES OF SARUNA,

Article 5

Saruna shall inform the consumer about the process of purchasing the services, essential elements of the contract and mandatory information about Saruna.

The process of purchase of services is described in detail under the section of these Terms and Conditions titled “How to use Internet platform” subtitle “Service purchase process”.

At the time of/when selecting the option “place order” the consumer is sending to the merchant/salesman an offer to enter into a contract.

Prior to selecting the option “place order” and the purchase of the wanted service a consumer is obliged to get familiar with and to accept these Terms and Conditions, as well as any other conditions and rules these Terms and Conditions refer to and to confirm that the notice if processing of personal data has been read if the consumer is a natural person.

By selecting the option “I have read and I agree with the Terms and Conditions of this website, I have read and I agree with the Privacy Policy and I have read the Notice of processing of personal data” it would be taken as the fact that the consumer is familiar and accepts these Terms and Conditions and any other conditions and rules in accordance with the previous paragraph of this article.

These Terms and Conditions and any other general acts of Saruna referred to by these Terms and Conditions are the integral part of the contractual relationship between Saruna and a consumer.

Mandatory information about Saruna:

Business name: SARUNA SKYLINE SYSTEM LTD BELGRADE – SAVSKI VENAC,

Legal form: Limited liability company,

Main activity: 9604 – Body care and maintenance,

Headquarters: Kneza Miloša Street no. 90a, 11000 Belgrade (Savski Venac),

Company ID: 21530999,

Tax ID: 111735675,

Internet platform: https://saruna.rs/,

Number of VAT payer: 692382,

Email address: office@saruna.rs,

Contact phone: 0603358774.

Contact information – customer service:

Email address:office@saruna.rs,

Contact phone: 0603358774.

Saruna has the right to change, amend and delete existing offers in textual and visual sense. Offers presented online are characterized as an invitation to make an offer and are not binding/compelling/compulsory for Saruna to accept the offer in the way determined by the paragraph 3 of this article.

Saruna reserves the right to autonomously arrange/edit the content of the Internet platform, free services and services for a fee alike. Saruna is completely free to change particular content, transfer it from one part of the internet platform to another or to share it via other/third Internet platforms.

Saruna shall deliver the service to the consumer within the agreed period.

Period from the previous paragraph of this article is precisely determined during the selection of one or more services that merchant/seller provides, or by acceptance of the offer by the consumer in accordance with article 3. paragraph 3 of these Terms and Conditions (for more information check the section Contractual Relations).

Saruna must without delay inform the consumer when providing the contracted service is not possible.

If Saruna does not deliver the service in the agreed period, the contract is dissolved by virtue of the Law unless the consumer gives additional time to fulfil the contractual obligations.

If Saruna does not deliver the service even within the extended period, the contract is dissolved by virtue of the Law.

In the case of a termination of the contract, Saruna must immediately and no later than the end of three days since the contract has been terminated to refund the consumer the entire amount received on the basis of that contract.

If the agreed period for delivering the service has been exceeded exclusively by consumers fault the determinations from the previous paragraph are not applicable and, in that case, Saruna is under no obligation to refund the consumer for not fulfilling the contract.

Saruna shall send to the e-mail address provided at the time of the first purchase of the certain service the receipt confirming the acceptance of the offer with mandatory elements of the contract which among other things contains service description, timeframe to deliver the service and the price/fee for the delivered service.

COPYRIGHTS

Article 6

This article determines rules governing copyright and rights similar to copyrights and intellectual property rights.

Content of the Internet platform may contain/feature items that are subject to copyrights and similar rights and the Intellectual property rights (referred hereafter as ‘these rights’) in the form of text, picture, video, trademark and other forms of Intellectual property rights. This form of Internet platform’s content is protected under the current law in part and as a whole, any duplicating, reproducing, making available or reproducing of subjects of these rights is forbidden.

Advertising content, as well as the sales copy/content available on the Internet platform may as a whole or in part be the subject of these rights. Saruna will in any individual case ensure that the author’s moral rights are observed, name the author, trade mark or the trade sign and reference to the external link, recognising the author or a user any time this is possible. Each consumer and visitor is liable for infringement of moral and property rights of the authors.

Every publication of content may be subject to these rights on the Internet platform and it will be protected in the way determined by law. Saruna may utilize court protection of these rights if they are violated by consumers and visitors.

Each consumer and visitor is solely and independently responsible for the violation of copyrights and other intellectual property rights of Saruna, as well as the rights of the third parties in case of creating of own content on the Internet platform or unauthorised content on the Internet platform.

It is prohibited to duplicate, sell or modify parts of content or the content in its entirety that are subject to these rights. If making of external links to the content of this internet platform is permitted, on that occasion all consumers and visitors must ensure observance of the author’s moral rights. It is forbidden to use subjects of these rights for profit, unless otherwise determined by Law or arranged with the author. Contact Saruna In case of doubt about ensuring the observance of the moral rights of the authors.

Saruna will not be responsible for the content that is subject to exercising rights of the freedom of thinking and freedom of speech.

Saruna is not liable for an unauthorised use of parts or the entire subject of these rights, especially is not liable for:

1) Written publications (books, brochures, articles, translations, computer software in any form of their expression, including the materials used in preparation of their production etc.),

2) Speech work (lectures, speeches, oral presentations etc.),

3) Act of drama, dramatic-music work, work of choreography, pantomimic work, and work originating in folk culture,

4) Work of music, with or without words,

5) Movies work (cinematography and television work),

6) Visual art work (paintings, drawings, graphics, sculptures etc.),

7)Architecture, applied arts and industrial design work,

8) Cartographic work (geographic and topographic work),

9) Plans, drafts, models and photographs,

10)Theatre direction.

By publishing content on the Internet platform, every consumer and visitor agrees that the content is visible for all consumers and visitors in the way and manner determined by these Terms and Conditions. Further transmission of the content of other persons or parts of the content from any section of the internet platform is permitted only by prior and explicit consent of Saruna, with the notification/recognition that the content has been collected from the Internet platform and the reference of the corresponding external link to the location of the collected content.

Every consumer and visitor is individually responsible for the content that he/she authored, as well as the content independently posted and made public via the Internet platform.

In accordance with moral and property rights of the authors Saruna has the exclusive prerogative to decide on the right to publish the content of the Internet platform that is subject to these rights.

LIMITATION OF LIABILITY

Article 7

Saruna shall not be responsible for illegal acts leading to infringement/violation of moral and property rights and violation of other rights, including but not limited to violation of rights of persons and property rights of third parties, deriving from consequences of creating content of third parties.

Some parts of the content of the Internet platform may represent the actualisation of rights to freedom of thought and rights to freedom of speech. Saruna will, while observing professional rules, always strive to accurately and undoubtedly name the subjects of these rights, but denies the responsibility/liability due to lack of technical abilities of the network and technical devices, and conditions that may occur as a result of act of God/vis major.

Saruna will not be responsible for the content of the Internet platform created by third parties by utilising technical properties of the Internet platform such as commenting and purchase of services.

Saruna is transferring data entered by a consumer via telecommunication network and is not responsible for automatic, intermediary and temporary storing that is only used for more efficient configuring of data transfer requested by other service users.

Saruna is storing data provided by consumers upon consumers request, and Saruna is not responsible for the content of the stored data because has no knowledge nor can have knowledge about not allowed actions of consumers or the content of data: immediately upon realisation about not allowed activities or data removes the data and denies/restricts access to that data.

USER CONTENT

Article 8

If visitors and consumers of the Internet platform send content to Saruna, and the content refers to ideas, proposals, plans, photos, video material, trademarks or any other content that may be subject to intellectual property rights, the right to freedom of thought or speech or other rights, the visitor and consumer gives permission to Saruna that the same content, without additional permissions, can be changed, duplicated, published, repurposed and used in a different way in any form available to Saruna. Saruna has no obligation to use such content in an appropriate manner or to pay a fee for it.

Every visitor and consumer undertakes to respect all positive regulations in force in the Republic of Serbia when sending content, and in particular to keep in mind the prohibition of discrimination, the protection of minors and the protection of computers and computer data.

RIGHTS AND OBLIGATIONS OF CONSUMERS AND VISITORS

Article 9

Visitors and consumers shall comply with the rules for the use of the Internet platform, while the consumers shall comply with the rules for purchasing the services in the manner determined by these Terms and Conditions.

Consumers especially have to comply with the rules related to the veracity of data entered during the process of purchasing the services, observance of copyrights of other persons while using the platform, and platform’s content and limitation of liability.

Consumers especially/particularly shall read and accept the Privacy Policy before sending the offer to purchase service. Consumers especially must read and accept the Code of conduct before using the service. Code of conduct determines Terms and Conditions of various services of the merchant/seller and the conditions and ways/modalities of using the services. Failure to accept the Code of conduct the merchant/seller shall consider as failure to comply with consumer’s obligation and as the ground for dissolution of the contract with a right to claim damages.

Consumers and visitors shall acquaint themselves with all other rights and obligations of third parties referred to by external links available in these Terms and Conditions or on the Internet platform, taking in to consideration that Saruna does not know the content of such data and cannot exert any influence on the content of data in that information.

ADVERTISING

Article 10

Saruna is advertising service offers as made available in accordance with the Price List Skyline-Sauna-Price List for the purpose of concluding the contract between Saruna and the consumer.

Advertising of offers by Saruna is conducted in accordance with the Advertising Law (“Official Gazette of RS”, No. 6/2016 and 52/2019 – other law) (hereinafter: Advertising Law).

Rules of advertising on the Internet platform are to be applied to the entire content on the platform regardless if it is a free service or a service for a fee content. Accordingly, Saruna reserves the right to remove any content from the Internet platform that does not comply with the conditions determined by the article 10 of the Terms and Conditions. All visitors and consumers are invited to inform Saruna of any content that they believe does not meet the conditions determined in this article.

An advertising message that incites discrimination is prohibited, it is prohibited to use an advertising message to encourage behavior that endangers the health or safety of the recipient of the advertising message, in accordance with the provisions of Articles 8 and 10 of the Advertising Law.

When an advertising message is featured along with the other information of a non-advertising nature, the advertising message must be clearly marked by the distinction label.

The distinction label is a graphic, visual or audio label which depending on the way of advertising marks a feature of a certain message as the advertisement message (i.e. ‘rented space’ or ‘advertisement’ and similar).

When an advertising message contains a personal good that can be utilised to establish or recognise the person’s identity, by accepting these Terms and Conditions every visitor and consumer gives his consent for such data to be published along the advertisement, in accordance with the provisions of the article 15. of the Advertising Law.

Special rules and limitations for advertising are applicable in special cases determining the forms of the advertising message prohibited in accordance with the Chapter III of the Advertising Law and are especially related to:

  • Protection of children and minors for inappropriate advertising in accordance with the article 21 of the Advertising Law;

  • Abuse of lack of experience, ignorance and gullibility/naivety in accordance with the provision of the article 23 of the Advertising Law;

  • Protection of Health and development in accordance with the provision of the article 24 of the Advertising Law;

  • Protection of Integrity in accordance with the provision of the article 25 of the Advertising Law.

Advertising of alcoholic beverages is prohibited when publishing the advertising message, including featuring a trademark or any other label of the alcoholic beverage, advertising of the quitting, breaking a habit or fighting against the alcoholism.

Advertising of tobacco and tobacco products, including any showing of the trademarks or any other labels of the manufacturers of these products, as well as featuring of smoking or enacting/imitating of smoking is prohibited.

Previous two paragraphs as well as the prohibition and limitation of advertising of the games of chance, limitations of advertising health statements and the statements about the nutritional properties, prohibition of advertising of the narcotic drugs and other psychoactive controlled substances and limitation of advertising of pornography is conducted in accordance with Chapter “III SPECIAL RULES AND LIMITATIONS “ of the Advertising Law which determines: “special rules in relation to the subject of advertising”.

SPECIAL OFFERS AND DISCOUNTS

Article 11

At Saruna’s discretion, consumers may be granted certain special offers and discounts. Saruna shall clearly and visibly highlight such offers and determine and adhere to conditions for their realisation.

Saruna shall inform the consumer about the conditions applicable to special offers and discounts immediately prior to displaying special offers and discounts on the Internet platform and displaying special offers and discounts directly at the sales facility of Saruna.

Saruna must determine the time validity of special offers and discounts.

Saruna can make an unlimited number of new decisions to extend the time period of the validity of such special offers and discounts after they expire.

METHOD OF EXPRESSING THE FEE

Article 12

Services of merchant/seller

The amount of the merchant/seller’s price from the service contract with the consumer is expressed in accordance with the Price List Skyline-Sauna-Price List, and according to the following model:

  • The price is expressed in a clear, accurate, easily visible and legible manner right next to or below the display or description of the service;

  • The price is expressed as the selling price, inclusive of taxes and duties;

  • The price can be stated pending on the selected service option according to the Price List Skyline-Sauna-Price List;

  • The price is expressed in dinars.

All prices displayed on the internet platform and the Price List Skyline-Sauna-Price List are VAT inclusive and without hidden costs.

Saruna reserves the right to advertise special offers and service discounts at prices lower than regular prices, exercising its right in accordance with Article 11 of these Terms and Conditions.

Terms ‘price’ and ‘fee ‘may be used interchangeably without affecting their legal nature.

METHOD OF PAYMENT

Article 13

The service for a fee can only be paid with a payment card.

Regardless of the type of service for which the fee for the service is paid with a payment card, Saruna shall present/deliver to the consumer a Payment Confirmation with the following elements:

  • Clearly and unambiguously displayed information on the outcome of the Payment and the implications for the balance of the payment card account (successful – the payment card account is debited or unsuccessful – the payment card account is not debited);

  • Information about the consumer: first and last name, email, address;

  • Information about the order: Service description, unit price, quantity; tax and total price of the ordered service; order’s UIN assigned by Saruna;

  • Information about Saruna: business name, headquarters, registration number and the tax number;

  • Information on the transaction: transaction date and time as well as Parameters assigned by the Bank, namely AuthCode, Order ID, Response, ProcReturnCode, mdStatus;

  • Other data depending on the type of the service for which the fee is paid.

For every service for a fee Saruna must present the consumer with a clear and reliable proof that the paying service has been provided.

As the proof that the service has been provided the following can be used: an official receipt

All the payments will be done in the local currency of the Republic of Serbia (RSD). For informative purposes, prices in other currencies will use the median rate of the National Bank of Serbia. The amount of which your payment card is debited will be expressed in your local currency to which the conversion rate used by card payment institutions is applied. This rate is unknown to us at the time of transaction and may not be known to us. As a result of this conversion there is a chance of a minor discrepancy between the original price and the price stated on the website of the payment institution.

COMPLAINTS

Article 14

Consumers complaint

A consumer can file a complaint for the purpose of exercising his/her rights from Article 80 of the Consumer protection Law, and in other cases for which the Consumer protection law determines.

A consumer can file a complaint regarding the services of the merchant/seller in writing, directly to the address SARUNA SKYLINE SYSTEM LTD BELGRADE – SAVSKI VENAC, street Kneza Miloša no. 90a, 11000 Belgrade (Savski venac) with the note “complaint” or electronically by sending an email to the address: office@saruna.rs

Only upon the explicit request of the merchant/seller, the consumer should present with his/her complaint the proof of purchase of the service (service purchase receipt, copy of the invoice, bank statement or similar).

The consumer can file a complaint due to the inability to use the Internet platform.

The complaint from the previous paragraph may be filed only if the customer cannot use the internet platform due to the sole fault of Saruna.

In accordance with the previous paragraph of this article, Saruna is not responsible to consumers in case of the inability to use the Internet platform if such inability is the consequence of act of God (power outage, loss of internet connection and similar.) or as a consequence of lack of computer skills (use of PC and Internet) on the part of consumer.

The consumer can file a complaint regarding paragraph 5 of this article in writing directly to the address SARUNA SKYLINE SYSTEM LTD BELGRADE – SAVSKI VENAC, Kneza Miloša street no. 90a, 11000 Belgrade (Savski Venac) with the note “complaint-Saruna” or electronically by sending an email to the address: office@saruna.rs

Process of addressing the complaint received by the trader/seller

Merchant/seller shall issue a receipt or electronically confirm that a complaint is received and provide the consumer with the reference number under which his complaint is filed in the Complaints register.

Merchant/seller should without delay, and no later than eight days from the day the complaint has been received, respond in writing or electronically to the consumer’s complaint.

The merchant/seller and the consumer can agree on a decision, a proposal and the time for resolving the complaint in which case the merchant/seller is obliged to uphold it.

If the merchant/seller can’t satisfy the demand of the consumer in the agreed time due to objective reasons, the merchant/seller could ask for consumer’s consent for the extension of the complaint resolution time, and after that will notify the consumer about the extension and the new time by which the merchant/seller will resolve the complaint.

A complaint resolution time may be extended only once.

WITHDRAWAL FROM THE CONTRACT

Article 15

The consumer has the right to withdraw from the contract concluded remotely or outside of the business premises, i.e., the merchant’s/seller’s headquarters within 14 days without giving reasons and incurring any additional costs, except for the costs determined by the provisions of Articles 33 and 34 of the Consumer Protection Law (hereinafter: withdrawal from the contract).

The consumer exercises the right to withdraw from the contract by making a declaration and completing and submitting the Withdrawal from the contract form, delivered to him together with the confirmation of acceptance of the purchased service on the internet platform (hereinafter: declaration of withdrawal).

The declaration of withdrawal from the contract for distance contracts as well as for contracts concluded outside the business premises, i.e., the place of the merchant/seller’s headquarters, is considered timely if it is sent to the merchant/seller within 14 days.

The declaration of withdrawal from the consumer contract can be made directly to the merchant/seller in writing directly to the address SARUNA SKYLINE SYSTEM LTD BELGRADE – SAVSKI VENAC, Kneza Miloša street no. 90a, 11000 Belgrade (Savski venac) with the note “Withdrawal from the contract” or electronically by sending an email to the address: office@saruna.rs

The declaration of withdrawal from the contract takes effect from the day it is sent to the merchant/seller.

The 14-day period for withdrawing from the contract is calculated from the day of conclusion of the contract, i.e., from the day of acceptance of the selected service on the internet platform, i.e., from the day of delivery of the confirmation of acceptance of the offer in accordance with Article 3, paragraph 3 of these Terms and Conditions.

The 14-day period expires at the end of the last hour of the last day of the period.

After the 14-day period, the consumer’s right to withdraw from the contract expires.

When the consumer requests that the provision of services begin within the timeframe for withdrawing from the contract referred to in Article 28 of the Consumer Protection Law, the consumer is obliged to pay the merchant/seller an amount proportional to the services performed up to the moment when the consumer informed the merchant/seller of exercising the right to withdraw from the contract.

Pursuant to the previous paragraph of this article, the trader/seller is authorised to retain the amount of the price paid by the consumer when purchasing the service, proportionate to the time from the purchase of such service to the cancellation of the contract.

consumer has no right to withdraw from the contract in case of:

  • of the provision of services, after the service has been fully performed, if the provision of the service began after the express prior consent of the consumer and with his confirmation that he is aware that he loses the right to withdraw from the contract after the merchant/seller has fully performed the contract;

  • provision of services which price depends on changes in the financial market outside of trader/seller’s control that may occur during the withdrawal period;

  • other cases determined by the Consumer Protection Law.

REFUNDS

Article 16

In the case of a full or a partial refund to a consumer who previously made a payment with one of the payment cards, regardless of the reason for the refund, Saruna shall make the refund exclusively via VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that at the request of the merchant/seller the bank will refund the funds to the card user’s account.

PROTECTION OF PRIVACY

Article 17

All personal data required for the implementation of the contract between Saruna and the consumer will be processed in accordance with the Law on Personal Data Protection (“Official Gazette of the RS”, No. 87/2018), and Privacy Policy.

Before starting to use the Internet platform, that is, before purchasing services each consumer – a natural person – shall give specific consent for the processing of personal data on the basis specified in the Privacy Policy and the Consent to the Personal Data Processing Notification.

By purchasing services in this way, the consumer may be redirected to other pages, such as the payment card payment page, in which case the rules on personal data protection of the payment card payment service provider are applied.

All consumers are required to familiarise themselves with the personal data protection rules of other service providers to which they may be directed by using the payment and delivery options offered through those service providers.

Saruna undertakes to protect the privacy of its consumers. Saruna collects only necessary, basic information about consumers and data necessary for business and consumer information in accordance with good business practices and with the aim of providing quality service. Saruna provides consumers with choices including the ability to opt in or opt out from mailing lists used for marketing campaigns. All customer data is strictly guarded and is available only to employees who need this data to perform their work. All Saruna employees are responsible for observing the principles of privacy protection.

PROTECTION OF CONFIDENTIAL TRANSACTION DATA

Article 18

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, therefore the entire payment process is carried out on the bank’s website. Payment card information is not accessible to our system at any moment.

PEACEFUL RESOLUTION OF DISPUTES

Article 19

Should any consumer or visitor of the internet platform believe that any of his/her rights have been violated, they may address Saruna and allow Saruna a timeframe of 7 working days to respond.

The consumer or visitor can send such request in writing directly to the address SARUNA SKYLINE SYSTEM DOO BELGRADE – SAVSKI VENAC, street Kneza Miloša no. 90a, 11000 Belgrade (Savski venac), with the note “Protection of rights” or electronically by sending an email to the address: office@saruna.rs

TRANSITIONAL AND FINAL PROVISIONS

Article 20

These Terms and Conditions shall enter into force on the eighth day from the date of publication on the Internet platform.

These Terms and Conditions has been written in both Serbian and English languages. In case of any discrepancies, the Serbian version of These Terms and Conditions shall prevail.

Saruna reserves the right to make changes and amendments to the Terms and Conditions without prior notice, which changes and amendments produce legal effect within 8 days from the date of publication on the Internet platform.

All consumers and visitors should familiarise themselves with the latest version of the Terms and Conditions every time they use the Internet platform.

By accessing the connection point of the Internet platform, you confirm and agree to these Terms and Conditions, as well as to all amendments and additions to the Terms and Conditions that produce legal effect in accordance with this article.

Any of your subsequent use of our Internet platform, will be considered a conclusive act beyond any doubt by which you accept the so changed Terms and Conditions.

If some part of these Terms and Conditions is not in accordance with the positive regulations of the Republic of Serbia or if it is declared invalid for certain legal relations between consumers or visitors and Saruna, the other parts of the Terms and Conditions will remain in legal force, unless they are declared invalid.

In Belgrade, on 15.11.2022.

Crowne Plaza

Article 1

Service of the information society available on the Internet platform https://saruna.rs/ (hereinafter: the Internet platform) is owned and managed by the service provider of the company  SARUNA FITNESS&SPA TEAM DOO BEOGRAD – ZEMUN, with headquarters in Belgrade (Zemun), Bregovita street no. 33, Company ID: 21166928, TAX ID: 109351973 (hereinafter: Saruna or “we” “our” “us” “ours” “our” “ours” “ours” and all other personal and possessive pronouns that refer to Saruna ). By visiting our internet platform and accessing the information, resources, services that we provide, you (hereinafter: consumers or “you” “your” and all others personal and possessive pronouns referring to consumers) understand and agree to be bound by the following terms and conditions as set out below, together with the terms and conditions set out in our Privacy Policy (for more information see the Privacy Policy section) and Code of Conduct available at merchant’s point of sale.

Every consumer is required to get acquainted with the Code of Conduct before using services purchased online via the Internet platform.

All terms used in these Terms and Conditions/Terms and Conditions shall have the following meanings:

Definitions and legal references

when determining the conditions and manner of providing information society services (ecommerce platform hosting, duty to inform(disclose information to ) consumers, commercial messages, rules regarding the conclusion of contracts in electronic form, the responsibility of information society e-commerce hosting platform service providers, all terms are interpreted in accordance with the provisions of the Electronic Commerce Law (“Official Gazette RS”, No. 41/2009, 95/2013 and 52/2019) (hereinafter: Electronic Commerce Law),

when determining the conditions and manner of conducting trade, all terms are interpreted in accordance with the provisions of the Trade Act (“Official Gazette of RS”, No. 52/2019) (hereinafter: Trade Act),

when determining the rights and obligations of consumers, mechanisms of protecting consumer rights, informing and enhancing consumer knowledge about their rights and instruments of protecting rights and other issues of importance for the position/status and protection of consumers, all expressions are interpreted in accordance with the provisions of the Consumer Protection Law (“Official Gazette of RS”, No. 88/2021) (hereinafter: Consumer Protection Law).

For everything that is not determined by these Terms and Conditions, the provisions of the Electronic Commerce Law, the Trade Act and the Consumer Protection Law will be applied. If any part of these Terms and Conditions is declared invalid, the corresponding provisions of the Electronic Commerce Law, the Trade Act, the Consumer Protection Law and the Law of contract and tort will apply to it and this will not affect the other parts of the Terms and Conditions if they can achieve the purpose for which the contract between the consumer and the trader was concluded.

By selecting the option on the Internet platform “Add to cart” and selecting the option “proceed to checkout“, by providing the required information/data, namely first and last name, company name (optional), country/region, street and house number, city, district (optional), postal code, telephone, e-mail address, order notes (optional) and by positively confirming your choice by selecting the “order” option, you unconditionally accept and agree to the Terms and Conditions (hereinafter referred to as “Terms and Conditions”) and the Privacy Policy. These Terms and Conditions supersede all prior oral and written terms and conditions (if any) communicated to you in connection with your use of our Internet platform.

To clear any doubt, the Internet platform shall be considered any technical solution in the form of specific software and hardware that enables access to the Internet platform’s access point, regardless of whether the access point is accessed from a computer, mobile phone or other electronic communication device.

Table of content of Terms and Conditions of the Internet platform:

  • DEFINITIONS AND LEGAL REFERENCES
  • SERVICE DESCRIPTION,
  • CONTRACTUAL RELATIONSHIP,
  • HOW TO USE THE INTERNET PLATFORM,
  • RIGHTS AND RESPONSIBILITIES OF SARUNA,
  • COPYRIGHT,
  • LIMITATION OF LIABILITY,
  • USER CONTENT,
  • RIGHTS AND RESPONSIBILITIES OF CONSUMERS AND VISITORS,
  • ADVERTISING,
  • SPECIAL OFFERS AND DISCOUNTS,
  • METHOD OF EXPRESSING THE FEE,
  • METHOD OF PAYMENT,
  • COMPLAINT,
  • WITHDRAWAL FROM THE CONTRACT,
  • REFUND,
  • PROTECTION OF PRIVACY,
  • PROTECTION OF CONFIDENTIAL TRANSACTION DATA,
  • PEACEFUL DISPUTES RESOLUTION,
  • TRANSITIONAL AND FINAL PROVISIONS.

Certain terms in these Terms and Conditions have the following meanings:

“Saruna” – business company SARUNA FITNESS&SPA TEAM DOO BEOGRAD – ZEMUN or SARUNA FITNESS&SPA TEAM DOO;

“internet platform” or “electronic platform” – is a means through which a person or entity who has the capacity of an information society /e-commerce platform/technologies service provider renders a connection service to parties who trade electronically. The person/entity who manages the electronic platform can also sell their own goods/services through that platform. An Internet platform is also any technical solution in the form of specific software and hardware that enables access to the Internet platform connection access point, regardless of whether the connection access point is accessed from a computer, mobile phone or other device for electronic communication, the term “Internet platform” and “electronic platform” may be used interchangeably in these Terms and Conditions and shall have the same meaning as set forth in this paragraph;

“merchant” – a legal entity, entrepreneur or natural person who acts in the market as part of his/her business activity or for other commercial purposes, including other persons who operate in their name or on their account;

“seller” – trader in the sense of the provisions governing consumer protection in the exercise of rights from the sales contract and consumer protection in the exercise of rights from the service contract, trader with whom the consumer concluded a contract for the sale of goods or the provision of services;

“consumer” – a natural person who buys goods or services to meet personal or household needs;

“consumer user” – a natural person who buys services through the Internet platform and has the status of a consumer in the sense of the previous paragraph. Any reference to the consumer in these Terms and Conditions shall be considered a reference to the consumer user who uses internet platform to purchase services;

“visitor” – a natural person who accesses the Internet platform’s connection access point without purchasing services.

“online store” – a store on the internet through which the merchant offers goods/services;

“free service” – the content of the Internet platform of an informative nature, which can be accessed without purchasing services;

“service for a fee” – the content of the internet platform that determines services with the obligation to pay a fee/price for using such a service;

“sales contract” – any contract by which the seller transfers or undertakes to transfer the ownership of the goods to the consumer, and the consumer pays or undertakes to pay the price, including the contract which has as its object both the sale of goods and the provision of services;

“contract for the provision of services” – any contract, which is not a sales contract, in accordance with which the seller provides or undertakes to provide a service to the consumer, and the consumer pays or undertakes to pay the price for the service;

“distance contract” – a contract concluded between a trader and a consumer within the framework of organised sales or the provision of services at a distance without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of communication at a distance until the moment the contract is concluded, including the moment of conclusion itself;

; “information society service” – a service that is as a general rule provided remotely, for a fee via electronic equipment for data processing and storage, at the prompt of the service user, particularly the online shopping, offering data and online advertising, electronic search engines, as well as enabling the search for data and services transmitted over the electronic network, providing access to the network or storing consumer’s’ data ;

“information society service provider” – a legal or natural person registered to perform a specific scope of business activities in accordance with the law;

“goods” – a product of human labour in tangible or intangible form intended for sale on the market;

– “a sales facility (point of sale)” – an object consisting of a solid physical, functional and technically and technologically unique space, a construction of temporary or permanent nature adequately equipped in a prescribed manner and purposed for conduct of trade;

“contract in electronic form” – contract concluded through the use of electronic means;

“commercial message” – any form of communication aimed at promoting goods, services or the business reputation of a legal or natural person performing a registered business activity.

SERVICE DESCRIPTION

Article 2

Via the Internet platform Saruna provides free services (hereafter free services) and services for a fee (service for a fee).

Free services are closely described in Terms and Conditions under the section titled, ”How to use the Internet platform”. Services for a fee is closely described in Terms and Conditions under the section titled “Contractual Relations” and “How to use Internet Platform”.

In addition to the above-mentioned rights, duties and responsibilities of visitors and consumers/users of the Internet platform, rights obligations and responsibilities determined in other sections of the Terms and Conditions also apply to visitors and consumers/users depending on the legal status of the visitors and consumers of the Internet platform.

Services for a fee will always be clearly distinguished from free services and be marked by the term “Price, fee, or similar”. These Terms and Conditions apply to all services depending on the type of service and the type of consumers or visitors.

Services for a fee are:

  1. Use of swimming pools,

  2. Swimming school services,

  3. Use of Jacuzzi,

  4. Use of Sauna,

  5. Use of Salt room,

  6. Use of Tepidarium,

  7. Use of Gym,

  8. Individual and Group training sessions,

  9. Massages,

  10. Body and facial treatments.

Services for a fee are listed separately from the free services and feature service description, a price list used for such services, way of fulfilling duties of Saruna and the consumer who uses such services and the way/mode of paying for fee or the price for such services.

Services for a fee of the merchant/seller are the services offered by traders to consumers.

CONTRACTUAL RELATIONSHIP

Article 3

When using the services for a fee on the Internet platform, a distance contract for the provision of the selected services available according to the Price List Skyline-Saruna-Price list is concluded between Saruna (merchant/seller) and a natural or legal person (consumer) who is ordering such services.

Notwithstanding the above, the service that is the subject of the distance contract in electronic form for the provision of services is always performed at the /merchants/seller’s sales facilities – point of sale.

Merchant’s/seller’s services are available to the consumer at the time of selecting one or more services presented in the Price List Skyline-Sauna-Price List. By accepting the offer by means of selecting one or more services of the merchant/seller the consumer enters in to the remote electronic contract for providing services with the following essential elements:

Parties to the Contract: Saruna and the consumer who accepts the offer for the provision of the specific service indicated in the Price List by selecting the option ”place an order”,

Time of conclusion of the contract: By accepting the offer and reserving the funds by selecting a particular technical feature for the acceptance of the offer and the payment for the service,

Subject matter of the contract: a service selected according to the Price List in the way and the quantity indicated in the commercial message for the selected service on the Internet platform,

Fee or the price: Amount of compensation and/or price determined for the selected service according to the Price List,

Duration of the validity of the contract: from the acceptance of the offer and setting the funds for the payment of the service aside until the time of conducting/performing the service by the merchant/seller.

Rights and responsibilities of the consumer: determined by this Terms and Conditions.

Service that is the subject of the contract is being provided at the merchant’s/seler’s sale premises point of sale at presenting the purchase receipt for the service containing the essential elements determined in the above paragraph or presenting the personal identification document confirming the status of the consumer. If the consumer is not able to present the receipt for the purchase of the service or the receipt of the conducted purchase, merchant/seller is under no obligation to perform the service that is the subject of the contract.

Receipt for the purchased service from the previous paragraph is delivered to the e-mail address consumer has indicated at the time of the purchase of the service.

HOW TO USE THE INTERNET PLATFORM

Article 4

The Internet platform consists of sections of informative content and the sections of the services for a fee.

While free services are available for use in accordance with the technical specifications of the visitors’ devices, services for a fee are always being labelled with the price tag of the fee/price according to the the Price List, service description and it is only available to the consumer who has purchased the service of the merchant/seller by selecting the “place order” option.

To clear any doubt, the consumer is not the visitor of the internet platform who is not purchasing services of the merchant/seller but uses the internet platform solely for getting the information.

Visitors are not considered consumers, therefore do not enter into a contractual relationship with Saruna, therefore the portions of the Terms and Conditions related to consumers do not have legal implications to visitors.

Services with a fee are labelled with the price/fee tag according to the Price List. And the service description may only be used when the consumer selects the option ‘place order’.

Any previous selection of the internet platform’s option by the consumer during the service purchase not concluded with the selecting the “place order” option will qualify such consumer only as a visitor of the internet platform.

Service purchase process

To conclude the purchase of services on offer at the Internet platform https://saruna.rs/ the following steps need to be performed:

1.select the wanted product from the Price List,

2. select the product option before adding to the cart in case such selection is required,

3. select the quantity of the product,

4.select ‘add to cart’,

5. review the ‘cart’ and select option ‘proceed to checkout”,

6. enter required information (payment details) and additional information(optional),

7. Method of payment,

8. Accept Terms and Conditions, Privacy Policy and confirm reading of the Notice of processing of personal data,

9. Select ‘place order”.

Any reference to ‘product’ in this article is to be understood as the reference to the service provided by the merchant/seller on the internet platform.

Upon inserting the requested information and selecting the ‘place order’ option the consumer enters in to the contract for provision of services in electronic form on distance (remote electronic service providing contract) in accordance with the article 3 paragraph 3 of these Terms and Conditions (for more information refer to section Contractual Relations).

Each consumer is responsible for the entire entered/provided/furnished content at the time of purchasing the services and by accepting these Terms and Conditions confirms legal capacity and the necessary natural persons attributes to enter into the contractual relationship with the merchant/seller.

RIGHTS AND RESPONSIBILITIES OF SARUNA,

Article 5

Saruna shall inform the consumer about the process of purchasing the services, essential elements of the contract and mandatory information about Saruna.

The process of purchase of services is described in detail under the section of these Terms and Conditions titled “How to use Internet platform” subtitle “Service purchase process”.

At the time of/when selecting the option “place order” the consumer is sending to the merchant/salesman an offer to enter into a contract.

Prior to selecting the option “place order” and the purchase of the wanted service a consumer is obliged to get familiar with and to accept these Terms and Conditions, as well as any other conditions and rules these Terms and Conditions refer to and to confirm that the notice if processing of personal data has been read if the consumer is a natural person.

By selecting the option “I have read and I agree with the Terms and Conditions of this website, I have read and I agree with the Privacy Policy and I have read the Notice of processing of personal data” it would be taken as the fact that the consumer is familiar and accepts these Terms and Conditions and any other conditions and rules in accordance with the previous paragraph of this article.

These Terms and Conditions and any other general acts of Saruna referred to by these Terms and Conditions are the integral part of the contractual relationship between Saruna and a consumer.

Mandatory information about Saruna:

Business name: SARUNA FITNESS&SPA TEAM DOO BEOGRAD – ZEMUN,

Legal form: Limited liability company,

Main activity: 9604 – Body care and maintenance,

Headquarters:  Bregovita street no. 33, 11000 Belgrade (Zemun),

Company ID: 21166928,

Tax ID: 109351973,

Internet platform: https://saruna.rs/,

Number of VAT payer: 433281,

Email address: office@saruna.rs,

Contact phone: +381603358770.

Contact information – customer service:

Email address: office@saruna.rs,

Contact phone: +381603358770.

Saruna has the right to change, amend and delete existing offers in textual and visual sense. Offers presented online are characterised as an invitation to make an offer and are not binding/compelling/compulsory for Saruna to accept the offer in the way determined by the paragraph 3 of this article.

Saruna reserves the right to autonomously arrange/edit the content of the Internet platform, free services and services for a fee alike. Saruna is completely free to change particular content, transfer it from one part of the internet platform to another or to share it via other/third Internet platforms.

Saruna shall deliver the service to the consumer within the agreed period.

Period from the previous paragraph of this article is precisely determined during the selection of one or more services that merchant/seller provides, or by acceptance of the offer by the consumer in accordance with article 3. paragraph 3 of these Terms and Conditions (for more information check the section Contractual Relations).

Saruna must without delay inform the consumer when providing the contracted service is not possible.

If Saruna does not deliver the service in the agreed period, the contract is dissolved by virtue of the Law unless the consumer gives additional time to fulfil the contractual obligations.

If Saruna does not deliver the service even within the extended period, the contract is dissolved by virtue of the Law.

In the case of a termination of the contract, Saruna must immediately and no later than the end of three days since the contract has been terminated to refund the consumer the entire amount received on the basis of that contract.

If the agreed period for delivering the service has been exceeded exclusively by consumers fault the determinations from the previous paragraph are not applicable and, in that case, Saruna is under no obligation to refund the consumer for not fulfilling the contract.

Saruna shall send to the e-mail address provided at the time of the first purchase of the certain service the receipt confirming the acceptance of the offer with mandatory elements of the contract which among other things contains service description, timeframe to deliver the service and the price/fee for the delivered service.

COPYRIGHTS

Article 6

This article determines rules governing copyright and rights similar to copyrights and intellectual property rights.

Content of the Internet platform may contain/feature items that are subject to copyrights and similar rights and the Intellectual property rights (referred hereafter as ‘these rights’) in the form of text, picture, video, trademark and other forms of Intellectual property rights. This form of Internet platform’s content is protected under the current law in part and as a whole, any duplicating, reproducing, making available or reproducing of subjects of these rights is forbidden.

Advertising content, as well as the sales copy/content available on the Internet platform may as a whole or in part be the subject of these rights. Saruna will in any individual case ensure that the author’s moral rights are observed, name the author, trade mark or the trade sign and reference to the external link, recognising the author or a user any time this is possible. Each consumer and visitor is liable for infringement of moral and property rights of the authors.

Every publication of content may be subject to these rights on the Internet platform and it will be protected in the way determined by law. Saruna may utilize court protection of these rights if they are violated by consumers and visitors.

Each consumer and visitor is solely and independently responsible for the violation of copyrights and other intellectual property rights of Saruna, as well as the rights of the third parties in case of creating of own content on the Internet platform or unauthorised content on the Internet platform.

It is prohibited to duplicate, sell or modify parts of content or the content in its entirety that are subject to these rights. If making of external links to the content of this internet platform is permitted, on that occasion all consumers and visitors must ensure observance of the author’s moral rights. It is forbidden to use subjects of these rights for profit, unless otherwise determined by Law or arranged with the author. Contact Saruna In case of doubt about ensuring the observance of the moral rights of the authors.

Saruna will not be responsible for the content that is subject to exercising rights of the freedom of thinking and freedom of speech.

Saruna is not liable for an unauthorised use of parts or the entire subject of these rights, especially is not liable for:

1) Written publications (books, brochures, articles, translations, computer software in any form of their expression, including the materials used in preparation of their production etc.),

2) Speech work (lectures, speeches, oral presentations etc.),

3) Act of drama, dramatic-music work, work of choreography, pantomimic work, and work originating in folk culture,

4) Work of music, with or without words,

5) Movies work (cinematography and television work),

6) Visual art work (paintings, drawings, graphics, sculptures etc.),

7)Architecture, applied arts and industrial design work,

8) Cartographic work (geographic and topographic work),

9) Plans, drafts, models and photographs,

10)Theatre direction.

By publishing content on the Internet platform, every consumer and visitor agrees that the content is visible for all consumers and visitors in the way and manner determined by these Terms and Conditions. Further transmission of the content of other persons or parts of the content from any section of the internet platform is permitted only by prior and explicit consent of Saruna, with the notification/recognition that the content has been collected from the Internet platform and the reference of the corresponding external link to the location of the collected content.

Every consumer and visitor is individually responsible for the content that he/she authored, as well as the content independently posted and made public via the Internet platform.

In accordance with moral and property rights of the authors Saruna has the exclusive prerogative to decide on the right to publish the content of the Internet platform that is subject to these rights.

LIMITATION OF LIABILITY

Article 7

Saruna shall not be responsible for illegal acts leading to infringement/violation of moral and property rights and violation of other rights, including but not limited to violation of rights of persons and property rights of third parties, deriving from consequences of creating content of third parties.

Some parts of the content of the Internet platform may represent the actualisation of rights to freedom of thought and rights to freedom of speech. Saruna will, while observing professional rules, always strive to accurately and undoubtedly name the subjects of these rights, but denies the responsibility/liability due to lack of technical abilities of the network and technical devices, and conditions that may occur as a result of act of God/vis major.

Saruna will not be responsible for the content of the Internet platform created by third parties by utilising technical properties of the Internet platform such as commenting and purchase of services.

Saruna is transferring data entered by a consumer via telecommunication network and is not responsible for automatic, intermediary and temporary storing that is only used for more efficient configuring of data transfer requested by other service users.

Saruna is storing data provided by consumers upon consumers request, and Saruna is not responsible for the content of the stored data because has no knowledge nor can have knowledge about not allowed actions of consumers or the content of data: immediately upon realisation about not allowed activities or data removes the data and denies/restricts access to that data.

USER CONTENT

Article 8

If visitors and consumers of the Internet platform send content to Saruna, and the content refers to ideas, proposals, plans, photos, video material, trademarks or any other content that may be subject to intellectual property rights, the right to freedom of thought or speech or other rights, the visitor and consumer gives permission to Saruna that the same content, without additional permissions, can be changed, duplicated, published, repurposed and used in a different way in any form available to Saruna. Saruna has no obligation to use such content in an appropriate manner or to pay a fee for it.

Every visitor and consumer undertakes to respect all positive regulations in force in the Republic of Serbia when sending content, and in particular to keep in mind the prohibition of discrimination, the protection of minors and the protection of computers and computer data.

RIGHTS AND OBLIGATIONS OF CONSUMERS AND VISITORS

Article 9

Visitors and consumers shall comply with the rules for the use of the Internet platform, while the consumers shall comply with the rules for purchasing the services in the manner determined by these Terms and Conditions.

Consumers especially have to comply with the rules related to the veracity of data entered during the process of purchasing the services, observance of copyrights of other persons while using the platform, and platform’s content and limitation of liability.

Consumers especially/particularly shall read and accept the Privacy Policy before sending the offer to purchase service. Consumers especially must read and accept the Code of conduct before using the service. Code of conduct determines Terms and Conditions of various services of the merchant/seller and the conditions and ways/modalities of using the services. Failure to accept the Code of conduct the merchant/seller shall consider as failure to comply with consumer’s obligation and as the ground for dissolution of the contract with a right to claim damages.

Consumers and visitors shall acquaint themselves with all other rights and obligations of third parties referred to by external links available in these Terms and Conditions or on the Internet platform, taking in to consideration that Saruna does not know the content of such data and cannot exert any influence on the content of data in that information.

ADVERTISING

Article 10

Saruna is advertising service offers as made available in accordance with the Price List Skyline-Sauna-Price List for the purpose of concluding the contract between Saruna and the consumer.

Advertising of offers by Saruna is conducted in accordance with the Advertising Law (“Official Gazette of RS”, No. 6/2016 and 52/2019 – other law) (hereinafter: Advertising Law).

Rules of advertising on the Internet platform are to be applied to the entire content on the platform regardless if it is a free service or a service for a fee content. Accordingly, Saruna reserves the right to remove any content from the Internet platform that does not comply with the conditions determined by the article 10 of the Terms and Conditions. All visitors and consumers are invited to inform Saruna of any content that they believe does not meet the conditions determined in this article.

An advertising message that incites discrimination is prohibited, it is prohibited to use an advertising message to encourage behavior that endangers the health or safety of the recipient of the advertising message, in accordance with the provisions of Articles 8 and 10 of the Advertising Law.

When an advertising message is featured along with the other information of a non-advertising nature, the advertising message must be clearly marked by the distinction label.

The distinction label is a graphic, visual or audio label which depending on the way of advertising marks a feature of a certain message as the advertisement message (i.e. ‘rented space’ or ‘advertisement’ and similar).

When an advertising message contains a personal good that can be utilised to establish or recognise the person’s identity, by accepting these Terms and Conditions every visitor and consumer gives his consent for such data to be published along the advertisement, in accordance with the provisions of the article 15. of the Advertising Law.

Special rules and limitations for advertising are applicable in special cases determining the forms of the advertising message prohibited in accordance with the Chapter III of the Advertising Law and are especially related to:

  • Protection of children and minors for inappropriate advertising in accordance with the article 21 of the Advertising Law;

  • Abuse of lack of experience, ignorance and gullibility/naivety in accordance with the provision of the article 23 of the Advertising Law;

  • Protection of Health and development in accordance with the provision of the article 24 of the Advertising Law;

  • Protection of Integrity in accordance with the provision of the article 25 of the Advertising Law.

Advertising of alcoholic beverages is prohibited when publishing the advertising message, including featuring a trademark or any other label of the alcoholic beverage, advertising of the quitting, breaking a habit or fighting against the alcoholism.

Advertising of tobacco and tobacco products, including any showing of the trademarks or any other labels of the manufacturers of these products, as well as featuring of smoking or enacting/imitating of smoking is prohibited.

Previous two paragraphs as well as the prohibition and limitation of advertising of the games of chance, limitations of advertising health statements and the statements about the nutritional properties, prohibition of advertising of the narcotic drugs and other psychoactive controlled substances and limitation of advertising of pornography is conducted in accordance with Chapter “III SPECIAL RULES AND LIMITATIONS “ of the Advertising Law which determines: “special rules in relation to the subject of advertising”.

SPECIAL OFFERS AND DISCOUNTS

Article 11

At Saruna’s discretion, consumers may be granted certain special offers and discounts. Saruna shall clearly and visibly highlight such offers and determine and adhere to conditions for their realisation.

Saruna shall inform the consumer about the conditions applicable to special offers and discounts immediately prior to displaying special offers and discounts on the Internet platform and displaying special offers and discounts directly at the sales facility of Saruna.

Saruna must determine the time validity of special offers and discounts.

Saruna can make an unlimited number of new decisions to extend the time period of the validity of such special offers and discounts after they expire.

METHOD OF EXPRESSING THE FEE

Article 12

Services of merchant/seller

The amount of the merchant/seller’s price from the service contract with the consumer is expressed in accordance with the Price List Skyline-Sauna-Price List, and according to the following model:

  • The price is expressed in a clear, accurate, easily visible and legible manner right next to or below the display or description of the service;

  • The price is expressed as the selling price, inclusive of taxes and duties;

  • The price can be stated pending on the selected service option according to the Price List;

  • The price is expressed in dinars.

All prices displayed on the internet platform and the Price List are VAT inclusive and without hidden costs.

Saruna reserves the right to advertise special offers and service discounts at prices lower than regular prices, exercising its right in accordance with Article 11 of these Terms and Conditions.

Terms ‘price’ and ‘fee ‘may be used interchangeably without affecting their legal nature.

METHOD OF PAYMENT

Article 13

The service for a fee can only be paid with a payment card.

Regardless of the type of service for which the fee for the service is paid with a payment card, Saruna shall present/deliver to the consumer a Payment Confirmation with the following elements:

  • Clearly and unambiguously displayed information on the outcome of the Payment and the implications for the balance of the payment card account (successful – the payment card account is debited or unsuccessful – the payment card account is not debited);

  • Information about the consumer: first and last name, email, address;

  • Information about the order: Service description, unit price, quantity; tax and total price of the ordered service; order’s UIN assigned by Saruna;

  • Information about Saruna: business name, headquarters, registration number and the tax number;

  • Information on the transaction: transaction date and time as well as Parameters assigned by the Bank, namely AuthCode, Order ID, Response, ProcReturnCode, mdStatus;

  • Other data depending on the type of the service for which the fee is paid.

For every service for a fee Saruna must present the consumer with a clear and reliable proof that the paying service has been provided.

As the proof that the service has been provided the following can be used: an official receipt

All the payments will be done in the local currency of the Republic of Serbia (RSD). For informative purposes, prices in other currencies will use the median rate of the National Bank of Serbia. The amount of which your payment card is debited will be expressed in your local currency to which the conversion rate used by card payment institutions is applied. This rate is unknown to us at the time of transaction and may not be known to us. As a result of this conversion there is a chance of a minor discrepancy between the original price and the price stated on the website of the payment institution.

COMPLAINTS

Article 14

Consumers complaint

A consumer can file a complaint for the purpose of exercising his/her rights from Article 80 of the Consumer protection Law, and in other cases for which the Consumer protection law determines.

A consumer can file a complaint regarding the services of the merchant/seller in writing, directly to the address SARUNA FITNESS&SPA TEAM DOO BEOGRAD – ZEMUN, street Bregovita no. 33, 11000 Belgrade (Zemun) with the note “complaint” or electronically by sending an email to the address: office@saruna.rs

Only upon the explicit request of the merchant/seller, the consumer should present with his/her complaint the proof of purchase of the service (service purchase receipt, copy of the invoice, bank statement or similar).

The consumer can file a complaint due to the inability to use the Internet platform.

The complaint from the previous paragraph may be filed only if the customer cannot use the internet platform due to the sole fault of Saruna.

In accordance with the previous paragraph of this article, Saruna is not responsible to consumers in case of the inability to use the Internet platform if such inability is the consequence of act of God (power outage, loss of internet connection and similar.) or as a consequence of lack of computer skills (use of PC and Internet) on the part of consumer.

The consumer can file a complaint regarding paragraph 5 of this article in writing directly to the address ARUNA FITNESS&SPA TEAM DOO BEOGRAD – ZEMUN, Bregovita street no. 33, 11000 Belgrade (Zemun) with the note “complaint-Saruna” or electronically by sending an email to the address: office@saruna.rs

Process of addressing the complaint received by the trader/seller

Merchant/seller shall issue a receipt or electronically confirm that a complaint is received and provide the consumer with the reference number under which his complaint is filed in the Complaints register.

Merchant/seller should without delay, and no later than eight days from the day the complaint has been received, respond in writing or electronically to the consumer’s complaint.

The merchant/seller and the consumer can agree on a decision, a proposal and the time for resolving the complaint in which case the merchant/seller is obliged to uphold it.

If the merchant/seller can’t satisfy the demand of the consumer in the agreed time due to objective reasons, the merchant/seller could ask for consumer’s consent for the extension of the complaint resolution time, and after that will notify the consumer about the extension and the new time by which the merchant/seller will resolve the complaint.

A complaint resolution time may be extended only once.

WITHDRAWAL FROM THE CONTRACT

Article 15

The consumer has the right to withdraw from the contract concluded remotely or outside of the business premises, i.e., the merchant’s/seller’s headquarters within 14 days without giving reasons and incurring any additional costs, except for the costs determined by the provisions of Articles 33 and 34 of the Consumer Protection Law (hereinafter: withdrawal from the contract).

The consumer exercises the right to withdraw from the contract by making a declaration and completing and submitting the Withdrawal from the contract form, delivered to him together with the confirmation of acceptance of the purchased service on the internet platform (hereinafter: declaration of withdrawal).

The declaration of withdrawal from the contract for distance contracts as well as for contracts concluded outside the business premises, i.e., the place of the merchant/seller’s headquarters, is considered timely if it is sent to the merchant/seller within 14 days.

The declaration of withdrawal from the consumer contract can be made directly to the merchant/seller in writing directly to the address ARUNA FITNESS&SPA TEAM DOO BEOGRAD – ZEMUN, Bregovita street no. 33, 11000 Belgrade (Zemun) with the note “Withdrawal from the contract” or electronically by sending an email to the address: office@saruna.rs

The declaration of withdrawal from the contract takes effect from the day it is sent to the merchant/seller.

The 14-day period for withdrawing from the contract is calculated from the day of conclusion of the contract, i.e., from the day of acceptance of the selected service on the internet platform, i.e., from the day of delivery of the confirmation of acceptance of the offer in accordance with Article 3, paragraph 3 of these Terms and Conditions.

The 14-day period expires at the end of the last hour of the last day of the period.

After the 14-day period, the consumer’s right to withdraw from the contract expires.

When the consumer requests that the provision of services begin within the timeframe for withdrawing from the contract referred to in Article 28 of the Consumer Protection Law, the consumer is obliged to pay the merchant/seller an amount proportional to the services performed up to the moment when the consumer informed the merchant/seller of exercising the right to withdraw from the contract.

Pursuant to the previous paragraph of this article, the trader/seller is authorised to retain the amount of the price paid by the consumer when purchasing the service, proportionate to the time from the purchase of such service to the cancellation of the contract.

consumer has no right to withdraw from the contract in case of:

  • of the provision of services, after the service has been fully performed, if the provision of the service began after the express prior consent of the consumer and with his confirmation that he is aware that he loses the right to withdraw from the contract after the merchant/seller has fully performed the contract;

  • provision of services which price depends on changes in the financial market outside of trader/seller’s control that may occur during the withdrawal period;

  • other cases determined by the Consumer Protection Law.

REFUNDS

Article 16

In the case of a full or a partial refund to a consumer who previously made a payment with one of the payment cards, regardless of the reason for the refund, Saruna shall make the refund exclusively via VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that at the request of the merchant/seller the bank will refund the funds to the card user’s account.

PROTECTION OF PRIVACY

Article 17

All personal data required for the implementation of the contract between Saruna and the consumer will be processed in accordance with the Law on Personal Data Protection (“Official Gazette of the RS”, No. 87/2018), and Privacy Policy.

Before starting to use the Internet platform, that is, before purchasing services each consumer – a natural person – shall give specific consent for the processing of personal data on the basis specified in the Privacy Policy and the Consent to the Personal Data Processing Notification.

By purchasing services in this way, the consumer may be redirected to other pages, such as the payment card payment page, in which case the rules on personal data protection of the payment card payment service provider are applied.

All consumers are required to familiarise themselves with the personal data protection rules of other service providers to which they may be directed by using the payment and delivery options offered through those service providers.

Saruna undertakes to protect the privacy of its consumers. Saruna collects only necessary, basic information about consumers and data necessary for business and consumer information in accordance with good business practices and with the aim of providing quality service. Saruna provides consumers with choices including the ability to opt in or opt out from mailing lists used for marketing campaigns. All customer data is strictly guarded and is available only to employees who need this data to perform their work. All Saruna employees are responsible for observing the principles of privacy protection.

PROTECTION OF CONFIDENTIAL TRANSACTION DATA

Article 18

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, therefore the entire payment process is carried out on the bank’s website. Payment card information is not accessible to our system at any moment.

PEACEFUL RESOLUTION OF DISPUTES

Article 19

Should any consumer or visitor of the internet platform believe that any of his/her rights have been violated, they may address Saruna and allow Saruna a timeframe of 7 working days to respond.

The consumer or visitor can send such request in writing directly to the address SARUNA FITNESS&SPA TEAM DOO BEOGRAD – ZEMUN, street Bregovita no. 90a, 11000 Belgrade (Zemun), with the note “Protection of rights” or electronically by sending an email to the address: office@saruna.rs

TRANSITIONAL AND FINAL PROVISIONS

Article 20

These Terms and Conditions shall enter into force on the eighth day from the date of publication on the Internet platform.

These Terms and Conditions has been written in both Serbian and English languages. In case of any discrepancies, the Serbian version of These Terms and Conditions shall prevail.

Saruna reserves the right to make changes and amendments to the Terms and Conditions without prior notice, which changes and amendments produce legal effect within 8 days from the date of publication on the Internet platform.

All consumers and visitors should familiarise themselves with the latest version of the Terms and Conditions every time they use the Internet platform.

By accessing the connection point of the Internet platform, you confirm and agree to these Terms and Conditions, as well as to all amendments and additions to the Terms and Conditions that produce legal effect in accordance with this article.

Any of your subsequent use of our Internet platform, will be considered a conclusive act beyond any doubt by which you accept the so changed Terms and Conditions.

If some part of these Terms and Conditions is not in accordance with the positive regulations of the Republic of Serbia or if it is declared invalid for certain legal relations between consumers or visitors and Saruna, the other parts of the Terms and Conditions will remain in legal force, unless they are declared invalid.

In Belgrade, on 15.11.2022.